After the Chinese New Year, during the first week of resuming work, colleagues greeted each other with wishes after starting work and immediately fell into a tense work rhythm. After the New Year, the company had four orders ready and they were on the verge of being shipped. Behind these orders, there was no doubt a professional team. Among the recent client inquiries, there was one customer who left a deep impression.

An Emirati client was very anxious to inquire about the spare parts for Chinese HOWO truck, providing detailed information about the chassis number. Generally speaking, providing detailed truck chassis number information can help identify many parts on the chassis. For us, it is convenient to quickly confirm product information in our company database. However, in this case, it was not like usual because the chassis number provided by the client showed that the truck had been produced over 10 years ago. After updating the product library, it was unable to locate this chassis number, making product confirmation very difficult.

"When we informed the client of this news, he became very anxious. He told us that he was a local dealer of truck parts in the United Arab Emirates and asked many Chinese suppliers but couldn't confirm these products. Additionally, the client explained that he couldn't provide more information because the vehicle was for the military and he only had chassis number information. If an accurate quote couldn't be provided within two days, he would lose the order." The sales manager recounted the entire situation to us, and immediately sought help from the company's technical department.

"Although we cannot find the vehicle chassis number in the database, as long as the chassis number is correct, we can still confirm the vehicle information through manual inquiry based on the numbering rules of the chassis number. Generally, the chassis number for a vehicle has 17 digits, each digit representing different vehicle data and models. Due to the lack of product database information, it will indeed take a considerable amount of time to confirm more than 100 different products." The company's technical director, Mr. Song, said.

Through 15 years of business accumulation and the professional expertise of our engineers, we were able to assist our client in identifying two 2012-model towing trucks with 371hp and 336hp, based on the chassis number provided by the client. With the aim of providing accurate quotes, we also confirmed and provided quotes for over 100 products that were inquired about by the client for both trucks, resulting in the confirmation of over 200 truck mechanical parts. At the same time, we reminded the client that for any further information regarding the truck, please provide it to us promptly, and we will use our expertise to avoid any unnecessary loss.

Purchasing truck mechanical parts can be expensive, and if the purchased parts are not suitable, it can be a significant loss for the customer. Therefore, the best way to confirm truck mechanical products quickly is to provide the product number of the vehicle parts, followed by the chassis number or engine plate, and lastly, product photos.

Hard work pays off, and the client has expressed their recognition of our professionalism, thanking us for our support.

So have you learned how to confirm truck mechanical products?