In the past September, our company concluded a half-month African machinery exhibition, where we gained support from many new and existing customers. Many customers visited our booth, and through observing the actual product details and our engineers' patient introductions, they were able to distinguish the quality of our products. Many companies sent technical engineers to participate in the exhibition, as well as customers with years of import and export experience, all of whom highly praised our professionalism.

Many customers at our booth showed a high level of interest in certain products, so we decided to give away some samples for free to our customers. They mentioned that after conducting technical research on the products, they would quickly establish cooperation with us.

Of course, we are not just introducing products and giving away samples. Our main focus is to help our customers solve their problems. At the exhibition in Kenya, there was a filter trader who had been worried about the transportation costs for his purchases. He wanted to buy a large quantity of filter products, but the packaged filters had a very large volume, which resulted in transportation costs much higher than the cost of the goods purchased. He expressed his concerns about this issue at our booth. He highly valued the quality of our filter products and was willing to buy from us, but the transportation costs made him hesitant to make the purchase. At this point, our manager Gavin, with years of experience in import and export, provided him with two solutions: the first option was to export products without the packaging boxes to reduce the volume of the products, and to include some vulnerable parts of truck chassis as spare parts in the purchase. These chassis vulnerable parts have a quick sales cycle and will not significantly increase the customer's cost. The second option was to find another mechanical buyer in Kenya and ship the products together in a shared container to save on transportation costs.   

After hearing about these two options, the customer decided to proceed with both simultaneously. Since they were not familiar with truck chassis parts, we patiently introduced these products to the customer again. Through pictures, videos, and the truck chassis products we had at the exhibition, the customer understanding of the size and cargo placement of the products. Generally, a 20-inch cargo box can hold 28 cubic meters of goods, but with our reasonable use of space, it can hold around 30 cubic meters of goods. By paying the same transportation cost, the customer can receive more goods.

On the other hand, our exhibition also attracted our regular customers, most of whom came with orders to inquire about products. While pushing for orders to be placed, we also helped this Kenyan customer find partners who could ship together. Ultimately, the Kenyan customer was deeply moved by our unconditional assistance during the three days of observation at our booth. He paid a deposit for the goods on the spot and we reached a consensus on transportation costs, continuing to search partners for together shipment. 

"Put yourself in others' shoes to build mutual trust. We help customers solve problems with sincerity, which encourages them to trust us and place orders."

"Hantang Machinery, your expert in truck machinery spare parts by your side."