In the third week of January, the weather in the past few days was snowy, but it didn't affect us at all to send out the truck parts ordered by our customers one box at a time. What we send away is the order, what we get is the trust, and there is always something touching and admirable in these orders......

On Monday, Engineer Zhang just arrived at the unit and received an urgent inquiry from a customer from Jamaica who was very eager to order a truck steering gear. "After the sale manager communicated with the customer, we learned that the customer wanted to purchase the steering gear for their own use and was in a hurry. The customer said that the truck was currently unable to work and would greatly affect their schedule. They requested that we provide a used steering gear and air transportation to Jamaica," Zhang said. Seeing how urgent the customer was, Zhang quickly based on the product photos provided by the customer, conducted market comparison and air freight cost calculation. After quoting the price, the Jamaican customer thought that the price was higher than purchasing a used steering gear locally due to the heavy weight of the steering gear and the high air freight price.

"When I heard this reaction from the customer, I and the sales manager were quite disappointed, because we are a first-hand truck parts agent and our prices are definitely more advantageous than those in the customer's local market. Considering that the customer was very anxious and purchasing from us for the first time, we offered them high-quality products and a very sincere price, but received such feedback." From his words, we can hear the helplessness of an engineer who has been engaged in truck parts business for 15 years. Often, when we sincerely treat customers who are far away and unfamiliar with the situation, we receive unsatisfactory feedback.

However, the sales manager did not give up. Since the plan of airlifting a whole steering assembly was not possible, could we help the customer fix the steering assembly? With this in mind, the salesperson asked the Jamaican customer to provide more videos and photos of his steering assembly. Their hard work paid off, and after further analysis of the product videos and photos, Zhang found that the customer's steering assembly only needed to replace the bearing parts to solve the problem. However, due to the steering assembly having been used for too long, many model information had become unrecognizable.

In front of this seemingly difficult problem, our company's professional engineer, Zhang, said, "Our company has been deeply engaged in the truck parts industry for 15 years. Although there may be dozens of bearing products on the market in the photos, by quickly narrowing the product range based on the appearance of the steering and truck model, We quickly narrowed the product range to less than 10 products. Through our rich resource advantage, it's only a matter of time before we find this product." After visiting 8 factories in the snow, we were able to help our client solve their problem for only $90.

This time, we completed the order in only 5 days, and when searching for the product, “the weather was not good with heavy snow. When comparing parts, due to the large number of types, I saw that Zhang's hands were already red from the cold." The sales manager said.

A few days later, we received a thank-you message from the customer himself. He said, "Before you gave me the first quotation, I was not familiar with this product and was thus scammed in Jamaica, purchasing a second-hand steering assembly of very poor quality. I didn't want to be scammed again, so I found you. However, my budget was limited after the scam, and actually, your steering assembly quotation was not high at all. Once again, I thank you for saving me from spending more money to solve the problem. What's more, you only took 5 days to complete the order. Once again, thank you very much. You are very professional!"

After some time had passed, this Jamaican friend also introduced us to a local truck repair factory, which further expanded our business.

Rich resources are the foundation of our business, professional service is the core of our business. Thank you for your attention to Hantang Machinery for 15 years. We will always be dedicated to helping you solve problems. Hantang Machinery - Your side of the truck parts experts.